Here's how we store your Chocolate Delights & how we ship them to you too. We do NOT charge "extra" for "hot weather shipping". If you are overseas, there are extra considerations. Keep reading!
For best quality, chocolate should be stored in a nice cool place. It's OK for you to store it warmer than we do at your place, but this is how we look after your chocolate.
It's stored at around 18 degrees Centigrade & below 60% Relative Humidity. This is constantly monitored to keep it in top condition, ready for shipping.
Chocolate holds its temperature quite well & warms slowly so this sets it up nicely for the journey from our place to you.
You can expect to receive your chocolate delights in perfect condition!
When we receive your order we wrap it carefully in metalised bubblewrap.
This gives it protection from damage & the metal coating gives considerable protection against heat.
We also usually carefully "heat seal" right around your precious order.
Next we check expected weather between were we are & where you are & points in between if there could be "stop-overs" for your chocolate.
Currently Captain Chocolate uses Australia Post's eParcels service to ship.
If you are local to us we might even drop in! We prefer coffee to tea please...
At this time we decide which to use depending on a number of factors.
In general if you are north of Brisbane or in South Australia or Western Australia we'll probably use Express Post simply as we want it there as fast as possible.
You don't pay any more - Captain Chocolate just wants to delight you!
We always ship as late in the day as we can. The staff at Jannali Australia Post Office help us out there.
This means that your order travels at night when it is cool.
We call this "cool running". (Did you like the film?)
We figure that your local postie is cheerful & wants you happy too!
So we pop a "CHOCOLATE - PLEASE PROTECT! label on your package too.
On the front & on the back!
That way your "locals" know & can help us both out.
If you have a special request we will try hard to assist.
Usually this is "Please leave out of sun on front porch" or similar. Of course we can only ask your local Postie or Driver - they are usually pretty good!
We did have a request to pack carefully as the local possums were a bit too curious.
So we packaged carefully, created a the special sticker (to the left) & arranged a personal delivery late in the day just before the family arrived home (the Customer was local).
The possums never stood a chance & not a single chocolate was lost!
Shipping to New Zealand is quite easy. We regard that as "local" for treatment and wrapping of your chocolate delights.
However if you are further away such as in the USA there can be issues that we can't always cost-effectively overcome.
If you order in your own "summer time" (eg in the USA, May to September) by the time your chocolate gets to your country your chocolate delights MAY begin to deform if the temperature is high. So please do take your own local weather conditions into consideration when you order internationally.You can be certain that we will do ALL we can "our end"!
If you are in Australia or New Zealand we will work out it out for you.
Of course we HAVE had the occasional problem but that is rare. Even when shipping into the Outback or Northern Territory our shipping system works - without your having to purchase special "hot weather shipping packs".
If you DO have a problem, contact us so we can discuss.
You will be welcome - we WANT to know - so we can address any issue & figure out how to take care of it!
Our phone is 02-9589-2000 or send us a message.